Sometimes small is big

I got an unusual request today. Someone from one of our business units called and said she'd sent a guy on a job across the country and he'd been in a car accident and died. His cell phone is still interstate and his wife and children have been ringing it daily to listen to his voice mail message.

I was asked to find out how they could get a copy of the message off the phone to have for his kids and (unborn) baby. This is one of those 'can't be done' things.

I made some phone calls and sent some emails to one of my contacts at our biggest national telco provider - that has a reputation of not giving a damn (and with whom I'm having battles issues with over service provision and pricing - big dollars!).

Within a couple of hours, I had confirmation that they'd make cds of the message - as many as the family wanted - and send them for no charge.

That's big. And it made my day. A little bit of good in what's been a really tough week.